Highlights
The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA’s and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving.
Numbers & Facts
| Location | ATLANTA, GA |
| Industry | Computer/IT Services |
| Company Size | 1 to 9 employees |
| Year Founded | 2016 |
| Website | https://www.shglobalsolutions.com |
Description
Position: Customer Service Coordinator
Location: Atlanta, GA – Office-based, minimum 3 days onsite
Duration: Short-term, 2-3 months
Schedule: Monday & Friday onsite, plus one additional weekday onsite. Tuesday–Thursday schedule is flexible, with two days off. Weekend Rotations required for customer support and downtime support – 3 days weekday onsite, M & F, Saturday and Sunday remote work..
Can choose between T-TH which 2 days they would like to take off.
Requirement: Candidate must have their own laptop.
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA’s and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving.
Key Responsibilities:
Qualifications:
Location: Atlanta, GA – Office-based, minimum 3 days onsite
Duration: Short-term, 2-3 months
Schedule: Monday & Friday onsite, plus one additional weekday onsite. Tuesday–Thursday schedule is flexible, with two days off. Weekend Rotations required for customer support and downtime support – 3 days weekday onsite, M & F, Saturday and Sunday remote work..
Can choose between T-TH which 2 days they would like to take off.
Requirement: Candidate must have their own laptop.
Job Summary:
We are seeking a dedicated and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for logging service calls, follow up with service providers on ETA’s and return trips, support technicians with Costa specific software and telemetry questions, supports customers and technicians with payment system support and is managing the execution from Preventative Maintenance programs. This role requires excellent communication skills, strong organizational abilities, technical background in our equipment and a proactive approach to problem-solving.
Key Responsibilities:
- Provide customer and technical support for Costa coffee equipment.
- Log and monitor service calls and follow up with service providers on ETAs and return visits.
- Support technicians with Costa software, telemetry, payment systems, and equipment setup.
- Monitor equipment downtime and proactively contact operators.
- Manage service-provider SLAs, work orders, warranty claims, and preventative maintenance schedules.
- Support machine commissioning, master-data updates, and payment-device setup.
- Prepare service reports, bulletins, checklists, videos, and refresher training materials.
- Provide support for customer rollouts, field trials, trade shows, and market visits as needed.
Qualifications:
- High school diploma or equivalent; relevant degree preferred.
- Experience in customer service, field service operations, or technical support.
- Strong communication, organization, multitasking, and problem-solving skills.
- Comfortable working with technical equipment and software.
- Proficiency with Microsoft Office; Salesforce experience preferred.
- Ability to work independently and collaboratively.
About Company
SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:
● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems
● Professional program and project management services for large and complex projects
● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)
Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies. Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.