Customer Service Representative II (1560)

Job Purpose:

• The Customer Service Rep II employee assists consumers and employees with the dayto-day functions of various facilities to ensure the efficient operation of the location. They are generally the first- and last-person consumers to speak to and is an integral part of the recovery process. A successful Clerical Support employee is motivated by helping others. They enjoy a challenging atmosphere, staying busy, being part of a productive team, and multi-tasking with a variety of duties.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism.
• Assist consumers with payments, referrals, and other paperwork as needed; write/fax contracts; handling of trust accounts as needed
• Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
• Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues.
• Enter DAP/contact notes in EMR
• Stay informed about organizational changes, updates, and new services to provide accurate information to customers.
• Prep/close office, filing/creating consumer charts, phones, mail distribution, data entry, requisition orders, bank deposits, lock box, other general office duties as assigned dependent on location
• Adhere to all company policies, procedures, and regulatory requirements in the execution of duties.