Job Title: Customer Service Rep I
Reports to: Office Supervisor
FLSA Status: Non-Exempt
Job Summary:
This is varied general office and clerical work. Under the direct supervision of the Office Supervisor, the employee performs a variety of clerical duties following established guidelines.
Essential Functions/Work Performed Statements:
This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs:
- Greets customers; answers telephone; ascertains nature of contacts; refers customer complaints and inquiries as necessary to appropriate or designated contact.
- Receives, sorts, and distributes incoming mail and/or payments; runs errands as requested.
- Processes reports; runs beginning of the month reports with some assistance, examines reports for accuracy, notes any discrepancies, and consults as needed with supervisor.
- Maintains records to ensure fees are paid as directed.
- Operates various office equipment including personal computers.
- Types and reviews for accuracy any correspondence, form letters, and reports where instructions are clear, and precedence is followed; generates related reports.
- Assists in scheduling service requests by reviewing work with department supervisors; communicates with customers, clients, and employees concerning service requests; maintain files for service requests.
- Generates service requests for leaks, inspections, meter replacement, reading, and verifying meters.
- Answers calls and dispatches staff as needed.
- Cross trains in related positions as needed.
- Issuing and tracking hydrant tags
- Performs related duties as needed or assigned.
- Works the walk-up and drive-up windows, working with customers face to face, able to balance the cash drawer daily.
- Have ability to work on-call and perform on-call duties, with some assistance.
- Transfer service to new customer, attach applications to customer accounts.
- Document and attach backflows to customer accounts.
Knowledge/Skills:
Graduation from high school and two years of related clerical and secretarial experience, or any equivalent combination of education and experience which would provide the following knowledge, skills, and abilities:
- Knowledge of standard office practices, procedures, and equipment.
- Knowledge of grammar, punctuation, spelling, syntax, and basic mathematics.
- Ability to communicate effectively, both orally and in writing.
- Ability to follow verbal and written instructions.
- Ability to maintain moderately complex records and ensure confidentiality.
- Ability to establish and maintain effective working relationships with other employees and the public.
- Knowledge of appropriate business software programs, word processing, spreadsheet, graphics, etc.
- Valid state (of residence) driver’s license required.
Physical Demands:
- Must be able to regularly use hands and fingers to hold or feel, reach with hands and arms, walk, talk, and hear.
- Occasionally required to stand, sit, climb, balance, stoop, and crouch.
- Specific vision abilities include close, distance, color, peripheral vision, and depth perception.
- Ability to lift to 35 lbs.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Relocate:
- O'Fallon, MO 63368: Relocate before starting work (Required)
Work Location: In person