Customer Service Representative I

You'll work closely with customers, manufacturing reps, sales teams, and internal partners to answer questions, process orders, resolve issues, and ensure every interaction reflects DriSteem's commitment to quality and service. For more than 50 years, we've been an industry leader in humidification, evaporative cooling, and water treatment solutions that help create comfortable, productive, and efficient indoor environments around the world.

Overview:

 

Salary Range: Min: $23.26 Mid: $28.03 Max: $32.79

Shift: 8am-5:30pm Mon-Thurs, and Friday 7:30am-3:30pm

Responsibilities:

 

• Serve as a key point of contact for customers, providing prompt, professional support through phone and email.
• Process parts, warranty, and replacement orders while ensuring accuracy and attention to detail.
• Coordinate Return Material Authorizations (RMAs) and help customers navigate solutions when issues arise.
• Partner with internal teams to communicate customer feedback, product concerns, and quality-related issues.
• Maintain accurate records and data within our ERP system (Syteline).
• Contribute to a culture of continuous improvement by supporting quality initiatives and ISO 9001 standards.
• Support front desk and customer communication activities as needed, helping create a positive experience for everyone who interacts with our company.

 

Qualifications:

• Minimum 0-2 years’ experience as a customer service representative.
• Basic knowledge of Microsoft Word, Excel, and Outlook.
• A proactive, self-driven approach and a desire to make an impact.
• Strong verbal and written communication skills, with the ability to build positive relationships across teams.
• Excellent problem-solving, prioritization, and organizational skills.
• Confidence navigating computer systems and learning new technologies.
• A collaborative mindset and the ability to work effectively with colleagues across the organization.
• The ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.
• A keen eye for detail and a commitment to following established quality standards and procedures.
• A positive attitude, high energy, and a willingness to jump in wherever needed to support the team.

LinkedIn Tag: Claudine Baccheschi #LI-CB1