Customer Service Representative I

At VOXX, you’ll help create automotive technologies that improve safety, connectivity, and convenience on the road. Join a team focused on innovation and shaping the future of the driving experience.

POSITION OVERVIEW

The Customer Service Representative I delivers high-quality phone-based support by handling routine customer inquiries, resolving standard issues, and ensuring a positive customer experience. This entry-level role focuses on building foundational knowledge of systems, products, and processes while effectively supporting customers in real time.

WHAT YOU’LL DO

• Respond to high-volume inbound calls; identify customer needs and provide accurate, scripted or guided solutions.

• Resolve routine inquiries and escalate more complex issues to senior team members or supervisors.

• Assist customers with standard account updates, billing inquiries, and service requests following defined procedures.

• Accurately document call details, actions taken, and outcomes in CRM systems.

• Develop and maintain working knowledge of company products, services, and policies.

• Provide courteous, empathetic, and professional service to ensure customer satisfaction.

• Participate in high-volume support situations by moving into call queues as needed.

• Other duties as assigned.

HOW YOU’LL DO IT

• Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.

• Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.

• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.

• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.

• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.   

WHAT TO BRING

• High school diploma or GED equivalent.

• Proficiency in Microsoft Office Suite.

• Physical Demands: Must be able to sit or remain stationary for extended periods of time.

WHAT WILL HELP

• 0-2 years of customer service experience.

• Familiarity with CRM tools (Zendesk, AS400, etc.)

• Bilingual capabilities.

VOXX is an equal opportunity employer

VOXX extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

VOXX is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at

recruiting@gentex.com

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At VOXX, we use E-verify to confirm you're authorized to work in the U.S.

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Right to Work – Spanish