The individual in this position provides assistance to customers by telephone or in-person, to resolve inquiries and complaints with utility account billing issues. Essential duties include: - Answer telephones (provides general information and assistance concerning utility accounts).
- Processes credit card payments via telephone.
- Acts as a liaison between other departments and customer (Solid Waste, Water, Electric, etc).
- Processes and resolves customer inquiries and complaints; prepares related service orders; contacts customers to provide information concerning service order results.
- Assists customers in establishing and maintaining online accounts.
- Contacts customers on High Water Usage log (provided by Billing Department).
- Calculates past due balances for cutoff for non-pay service orders.
- Processes reconnection service orders (for non-payment accounts).
- Performs related duties.
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