Customer Service Representative I

We are seeking a friendly, reliable, and customer-focused Customer Service Representative I to join our client’s team in Frisco, TX. This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.
This position is fully onsite during training, with the opportunity to transition to a hybrid schedule after successfully completing classroom and on-the-job training. If you're organized, detail-oriented, and enjoy working as part of a collaborative team, we'd love to hear from you.

Direct Hire
Pay Rate: $17-20/hr (DoE)
Schedule: Monday-Thursday – Office/Store / Friday - Remote

Hours: Core operating hours are 8:00 am – 6:30 pm CST. You will be given your schedule by the Senior Customer Service Manager.
 
Job Summary:
Performs a range of data entry functions in a timely and accurate manner.  Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.     

Responsibilities & Essential Functions:

• Perform data entry.
• Update and maintain Customer & dealer records.
• Resolve shipping issues.
• Manage necessary RMA requests.
• File warranty documentation and maintain records as necessary to comply with company policies and procedures.
• Assist with special projects.
• Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.
• Assist with processing prebooks and backorders.
• Process incoming web orders.
• Partner with other departments to resolve customer issues.
• Provide back-up for Optical Sales Customer Service team members.
• Adheres to all company policies and procedures.
• Verify aging balances, understand account statuses, and sign orders.
• Greet customers promptly and professionally as they enter the store
• Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
• Provide knowledgeable product recommendations and educate customers on lens options and features
• Process transactions accurately using point-of-sale (POS) systems
• Maintain clean and organized displays and store environment
• Open and close the store according to company procedures, including securing cash and locking up
• Duties may be adjusted as business needs arise.

Qualifications

• High School Diploma or GED
• Minimum 1 year of customer service experience.

• Good computer skills
• Strong work ethic and team-oriented mentality
• Positive, proactive attitude
• Good interpersonal and communication skills
• Extremely reliable
• Strong Problem-solving skills.
• Excellent communication and organizational skills

 
 Physical Requirements:

• Lift up to 25 pounds.
• Ability to sit for long periods of time.
• Ability to use a computer for prolonged periods of time.
• Ability to be on the phone and talk for long periods.

 
About ProStaff Workforce Solutions
We are a fast growing and successful agency that treats all its clients and candidates with a personal touch. ProStaff Workforce Solutions is a group of industry experts—many hailing from larger agencies—who know their business well and enjoy working in a more hands-on and flexible environment, with attention to detail. Our mission is to match quality people with quality jobs and quality companies to maximize productivity and profitability. We develop long-term relationships and provide a level of customer service and expertise that instill confidence and trust in our client companies and candidates.

Our Values
• Integrity
• Commitment
• Quality
• Diversity

Benefits for eligible employees
• Direct deposit
• Weekly pay
• Medical benefits
• 401(k) Plan

Please visit us at https://www.prostaffworkforce.com/ to explore all opportunities.


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