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Customer Service Representative I (CSR1) – Remote (Virginia Residents Only)

Lingo Staffing

Richmond, VA(remote)

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JOB DETAILS
SALARY
SKILLS
Broadband, Call Centers, Call Volume, Coaching, Communication Skills, Compensation and Benefits, Computer Systems, Customer Relations, Customer Support/Service, Detail Oriented, English Language, Health Plan, Healthcare, Healthcare Administration, Healthcare Management, High School Diploma, Internet/Online Service, Managed Care, Multitasking, Privacy Controls, Problem Solving Skills, Quality Assurance, Quality Management, Quality Metrics, Telephone Skills, Training/Teaching, Translation Services
LOCATION
Richmond, VA
POSTED
6 days ago
Customer Service Representative I (CSR1) – Remote (Virginia Residents Only)
Pay Rate: $16.32/hour
Position Type: Temporary
Location: Remote / Work From Home (Must reside in Virginia)
About the Opportunity
Lingo Staffing is currently hiring Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options.

This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail.
Position Overview
The Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards.
Essential Responsibilities
  • Answer inbound calls and provide professional customer service support
  • Assist callers with healthcare enrollment questions and program information
  • Accurately document all customer interactions within company systems
  • Complete assigned tasks according to company procedures and performance standards
  • Meet quality assurance and productivity expectations
  • Process requests for informational materials via mail, email, or download
  • Transfer or escalate calls to the appropriate departments as needed
  • Coordinate translation services for non-English-speaking callers when necessary
  • Attend required meetings, coaching sessions, and trainings
  • Maintain confidentiality and comply with all privacy and security guidelines
Qualifications
  • High school diploma or GED required
  • Previous customer service, call center, administrative, or healthcare support experience preferred
  • Strong communication, multitasking, and problem-solving skills
  • Comfortable navigating multiple computer systems and applications
  • Ability to work independently in a remote environment
  • Professionalism, reliability, and strong attendance are required
Training Information
Training Schedule: Monday–Friday | 9:00 AM – 4:00 PM
  • Approximately 9 days of training followed by a 30-day nesting/support period
  • Attendance during training is mandatory
  • Employees must remain on camera throughout training sessions
Schedule Availability
Hours of operation are Monday–Friday, 8:30 AM – 6:00 PM.
Candidates must be flexible to work any assigned shift within operating hours.
Equipment & Remote Requirements
Equipment will be provided. Employees must have:
  • A private, quiet workspace free from distractions
  • Reliable high-speed internet service
  • Minimum internet requirements:
    • 25 Mbps download speed for single-user internet
    • 50 Mbps download speed for shared internet
    • Minimum 5 Mbps upload speed
  • Hardwired ethernet connection required (mobile hotspots are not permitted)
Pre-Employment Requirements
Candidates must successfully complete:
  • Drug screening
  • Comprehensive background screening
  • Employment and education verification

This is a great opportunity for individuals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia.

#INDRIC

About the Company

L

Lingo Staffing

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