| Location | Houston, TX |
| Salary | $19.03–$21.45 Per Hour |
Customer Service Representative I (Automotive Parts)
Salary
$19.03 - $21.45 Hourly
Location
Houston, TX
Job Type
Full Time
Job Number
39493
Department
Fleet Department
Opening Date
09/01/2026
Closing Date
9/7/2026 11:59 PM Central
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: Parts
Work Location: Various*
Workdays and Hours: Various (may require working weekends, holidays, and shifts) *
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet's mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals. For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department?
The duties of the Customer Service Representative I include but is not limited to:
This is a General Services Department Position at the Tier I level.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.
MINIMUM REQUIREMENTS
MINIMUM EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
MINIMUM EXPERIENCE REQUIREMENTS
Six months of administrative or customer service related experience is required.
Substitution: An Associates degree may be substituted for the experience requirement.
MINIMUM LICENSE REQUIREMENTS
Must have a valid Texas drivers license and comply with the City of Houstons policy on driving (AP 2-2).
PREFERENCES
Preference will be given to candidates with previous AUTOMOTIVE PARTS EXPERIENCE and sourcing agriculture parts for John Deere, New Holland, Toro, Kubota and Alamo in a retail or maintenance environment. Knowledge of Microsoft programs and M5 experience is a plus. Candidates able to work independently and possess excellent interpersonal, communication & computer skills are also desired.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skills assessment review.
SAFETY IMPACT POSITION - YES
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:
Salary Range - Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6120.
If you need special services or accommodations, call 832.393.6120. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02
Indicate the highest level of education you have completed.
03
What amount of administrative or customer service-related experience do you have?
04
Do you have a valid drivers license?
05
Do you have experience with Automotive Parts in the following areas: (check all that apply)
06
Describe your administrative or customer service experience as it relates to automotive services. ("See Resume" is not acceptable. If you have no experience, please type N/A.)
07
Do you have experience sourcing parts for: (check all that apply)
08
Which of the following software applications are you proficient in? (check all that apply)
Required Question
Employer City of Houston
Address 901 Bagby St
Houston, Texas, 77002
Website https://www.houstontx.gov/