Customer Service Representatives will assist customers with account inquiries, basic technical support, and general customer service questions through telephone, live chat, and email. This position primarily involves working at a computer, assisting customers through telephone and online communication, and performing routine data-entry tasks.

Customer Service Representative – Hybrid

Location: Garden City, NY 11530
Pay Rate: $17.00 per hour
Schedule: Full-Time | Rotating shifts, including weekends and holidays
Typical Shifts: 10:00 AM – 6:00 PM or 12:00 PM – 9:00 PM
Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote
Position Type: Full-Time

Position Overview

Integrated Staffing is seeking experienced and motivated Customer Service Representatives to join our client's customer service team in Garden City, NY.

This position offers a hybrid work arrangement, with employees working approximately three days per week onsite and two days remotely, depending on operational needs.

The ideal candidate will have a strong customer service background, excellent communication skills, and experience assisting customers in a fast-paced, high-volume environment.

Customer Service Representatives will assist customers with account inquiries, basic technical support, and general customer service questions through telephone, live chat, and email. This position also involves providing information about special events, promotions, and wagering-related services.

Key Responsibilities

• Handle high volumes of inbound and outbound customer calls while maintaining a professional and helpful approach.

• Respond to customer inquiries through telephone, live chat, and email.

• Assist customers with account questions, account access, and general account-related concerns.

• Troubleshoot password resets, login issues, and basic website or mobile application problems.

• Research and resolve customer discrepancies, escalating complex issues when necessary.

• Provide accurate information regarding hours of operation, special events, promotions, and wagering-related services.

• Maintain accurate customer information and documentation in company systems.

• Communicate effectively with internal departments and business partners to assist with customer needs.

• Protect confidential customer and company information.

• Perform additional customer service and administrative duties as assigned by supervisors or management.

Qualifications

• High school diploma or equivalent required; technical certification is a plus.

• Minimum of 3 years of experience in a call center or customer service position, including responding to and resolving inquiries through telephone, live chat, or email.

• Strong verbal and written communication skills with excellent telephone etiquette.

• Comfortable handling high call volumes in a fast-paced customer service environment.

• Proficiency in Microsoft Office applications and general computer and internet navigation.

• Strong organizational skills, attention to detail, and the ability to multitask.

• Accurate data-entry skills and the ability to navigate multiple computer systems.

• Ability to quickly learn new products, systems, and procedures.

• Professional, dependable, and comfortable working both independently and as part of a team.

• Ability to maintain confidentiality when handling customer information.

• Flexibility to work rotating shifts, weekends, and holidays as needed.

• Must have a dedicated, secure workspace when working remotely.

• Must be able to report to the Garden City office as required.

• Must be able to obtain the required gaming license.

Schedule & Work Arrangement

Hybrid Schedule: This position follows a hybrid work arrangement consisting of approximately three onsite days and two remote days per week. Onsite attendance and remote work arrangements are subject to operational needs.

Work Schedule: This is a full-time position with rotating schedules that may include weekends and holidays. Typical shifts are 10:00 AM – 6:00 PM or 12:00 PM – 9:00 PM, although shifts may vary based on business needs and operating hours.

Remote Work Requirements: Employees must maintain a dedicated, secure workspace with the ability to work without interruptions while handling confidential customer information.

Licensing Requirement

Selected candidates will be required to obtain the appropriate NYS gaming license as part of the hiring process.

The approximate licensing cost is $100 and is reimbursable after 30 days of employment, 

Additional Information

This position primarily involves working at a computer, assisting customers through telephone and online communication, and performing routine data-entry tasks. Candidates should be comfortable remaining seated for extended periods while managing multiple customer inquiries.

We encourage qualified candidates with experience in customer service, call center operations, account support, or technical customer assistance to apply.

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Integrated Staffing values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Integrated Staffing will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.


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