Customer Service Representative

Customer Service Representative

Location: Humble, TX 77396

Schedule:  8am – 5pm, M-F

Pay Rate: $18/hour

Overview:

Sells corporate products to business and industrial establishments or individuals over

the telephone by performing the following duties.

Duties and Responsibilities:

·       Compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, trade shows, direct mail responses, card deck leads, aged leads, bingos, dealer resellers, business directories, Internet Web sites, and other sources.

·       Makes outbound lead follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services.

·       Handles inbound sales lead calls to convert calls into sales.

·       Overcomes technical and business objections of prospective customers.

·       Provides product demos to qualified customers on request.

·       Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.

·       Tracks stock levels.

·       Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.

·       Coordinates customer training.

·       Builds and maintains customer relationships.

·       Prepares reports on business transactions.

·       Enters new customer data and other sales data for current customers into computer database.

·       Works with Business Development Managers (BDM) to keep account activities and literature up to date.

·       Investigates and resolves customer problems with deliveries.

·       Travels to and attends trade shows.

·       Other duties may be assigned

Qualifications Required:

·       Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

·       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·       Ability to write routine reports and correspondence.

·       Able to send professional emails.

·       Able to communicate effectively over the phone

·       Ability to speak effectively before groups of customers or employees of organization.

·       Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

·       Must be able to read a tape measure.

·       Must be proficient in the use of computers, including knowledge of Database software; Internet software; Inventory software; Order processing systems; Spreadsheet software; Word Processing software and Manufacturing software.

·       Bilingual in English and Spanish is preferred,  but is not required.

Physical Demands and Work Environment

·       While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

·       Job requires use of hands and finger dexterity.

·       The employee must occasionally lift and/or move up to 25 pounds.

·       Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       The noise level in the work environment is usually moderate.

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