Customer Service Representative

The ideal candidate is comfortable working in a fast-paced environment, has strong computer skills, and takes pride in providing excellent customer service. We are seeking an organized, detail-oriented Customer Service Representative II to support customers with orders, shipments, documentation, and day-to-day communication.

Customer Service Representative II

Location: 77054



We are seeking an organized, detail-oriented Customer Service Representative II to support customers with orders, shipments, documentation, and day-to-day communication. The ideal candidate is comfortable working in a fast-paced environment, has strong computer skills, and takes pride in providing excellent customer service.

Responsibilities

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  Manage customer orders including LTL, FTL, FedEx Ground, UPS, and other shipments
  
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  Coordinate domestic and international small-package shipments
  
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  Prepare, package, label, and document shipments
  
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  Handle both hazardous and non-hazardous materials
  
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  Create Bills of Lading (BOLs)
  
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  Communicate with customers, carriers, drivers, production, and management
  
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  Respond to customer inquiries by phone and email
  
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  Complete accurate data entry
  
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  Create and edit documents in Microsoft Word
  
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  Create and maintain spreadsheets in Microsoft Excel
  
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  Print labels for orders and shipments
  
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  Provide backup support for phones and front desk as needed
  

Qualifications

• 
  Strong organizational and attention-to-detail skills
  
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  Proficiency with Microsoft Word and Excel
  
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  Excellent written and verbal communication skills
  
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  Ability to multitask and prioritize in a fast-paced environment
  
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  Strong customer service mindset
  
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  Ability to work independently and as part of a team
  
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  Bilingual English/Spanish is a plus, but not required
  

Certifications
Experience with hazardous materials and shipping regulations is a plus. Training will be provided for:

• 
  DOT Hazardous Materials Certification
  
• 
  IATA/Multi-Modal Certification
  
• 
  CVI Registration
  

 

If you're organized, customer-focused, and ready to grow your skills in shipping and logistics, apply today!
HOUSE32