Our Client, a Banking organization, is looking for multiple Customer Service Representatives for their Hopewell, NJ location.
Responsibilities- Provide clear, accurate information regarding retirement accounts, balances, and plan options.
- Walk customers step-by-step through how to execute various account transactions, ensuring seamless processing.
- Complete financial transactions with high accuracy and attention to detail.
- Efficiently toggle between multiple screens and software applications while keeping clients fully engaged on the line.
- Quickly and accurately type detailed call notes and client information into our systems in real time.
- Handle difficult situations with poise and professionalism, turning challenging moments into positive client experiences.
- Handle sensitive and confidential financial information with the utmost responsibility and discretion.
Requirements:- Requirement of 2 or more years of customer service experience
- Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
- Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a Requirement
- Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
- Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
- Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
- Positive attitude that embracing coaching as an opportunity to improvement in current role
- Ability to handle confidential matters and sensitive information in a responsible manner.
- H.S. Diploma or equivalent
Why Should You Apply?#mcb