Customer Service Representative

Job Description:

Now hiring for a Customer Service Representative

Location: Hillsboro, OR

Pay Rate: $24.00 - $32.00 per hour

Schedule: Monday-Friday 8 am-5 pm

Your Next Chapter Starts With "Hello."

Looking for Customer Service Representative jobs in Hillsboro where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Responds to all product inquiries, including requests for quotation samples, technical support, or backlog issues.
• Serves as the company focal point for customer inquiries and interaction.
• Follows departmental procedures for creating a profitable quote or sample request responses.
• Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
• Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
• Maintains complete and up-to-date quote history and follow-up files.
• Focuses on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and provide customer commitments.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.
• Proven Microsoft Office Suite skills.
• Demonstrated excellent oral and written communication skills.
• Display a high degree of accuracy and have exemplary attendance.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues. Serves as the company focal point for customer inquiries and interaction. Follows departmental procedures for creating a profitable quote or sample request responses. Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status. Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations. Maintains complete and up-to-date quote history and follow-up files. Focus on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management. Attend production meetings and provide customer commitments. Drive orders through the factory to meet OTD.

The Customer Service Representative plays a key role in building customer confidence through responsive communication and dependable support. This position requires professionalism, patience, and the ability to manage customer interactions with courtesy and efficiency.

Successful Customer Service Representative candidates maintain accurate information, communicate effectively, and work collaboratively to resolve customer concerns. Strong organizational skills help support consistent service quality.

This profession is ideal for individuals who enjoy serving others while contributing to business success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.