About Us
Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.
Position Overview
We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.
Key Responsibilities
- Answer inbound calls and respond to patient inquiries regarding DME products and services
- Process orders, verify insurance eligibility, and obtain authorizations
- Coordinate with clinical staff, referral sources, and delivery teams
- Maintain accurate patient records and documentation
- Educate patients on equipment use, policies, and coverage
- Resolve concerns with professionalism, empathy, and urgency
Qualifications
- 1+ year of customer service experience (healthcare or DME experience preferred)
- Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
- Strong communication and problem-solving skills
- High attention to detail and ability to multitask
- Proficiency in EMR/CRM systems and Microsoft Office
- Bilingual (Spanish/English) is a plus
What We Offer
- Competitive pay
- Health, dental, and vision benefits
- Paid time off & holidays
- Supportive team environment
- Opportunities for growth and advancement
Why Join Us?
At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.
About
Since 2005, we have been providing Durable Medical Equipment services across the United States. Dedicated to rapid responses to a changing industry, we have consistently grown throughout our existence by staying at the forefront of industry innovation. We don’t follow trends, we set them.
Aura Healthcare is classified as a Durable Medical Equipment provider, but we are unique in several important ways:
- We have built specialty programs, from the ground up, to target the metrics that matter involving patient care.
- We offer a comprehensive patient care and compliance programs. The bottom line, our patients get more support for success.
- We have an in-house staff of licensed healthcare professionals to oversee your care and answer any questions you may have.
- Unlike many other companies today, call us and you will get a living, breathing person on the phone with you.
Our focused, individualized approach includes:
- In-person or remote training by a licensed healthcare professional. We also offer phone support during normal business hours to answer any questions or concerns.
- Extensive selection of products available to meet your specific needs in a changing healthcare landscape.
- It’s about communication, regular communication with your health provider office to inform them of each step in the process. This includes your initial order and subsequent follow-ups.
- Organized supply programs to ensure you receive timely supplies, which helps eliminate the chances of infection and improves your overall compliance with your therapy.