Customer Service Representative Healthcare Call Center

Looking to break into the healthcare industry with a company that actually invests in your growth? This is your opening.

We're hiring Customer Service Representatives to support a healthcare program out of Albany, NY. No prior call center experience required. What matters most is that you're organized, a strong communicator, and genuinely enjoy helping people.

What You'll Be Doing

• Fielding inbound calls from healthcare providers who need help navigating online systems for claims, eligibility, and web-based services
• Logging, tracking, and following up on inquiries using a CRM/call tracking system
• Escalating issues when needed and making sure nothing falls through the cracks
• Using tools like desktop faxing, IVR support, and web self-help platforms to resolve requests
• Working from established procedures, scripts, and a thorough training program you won't be thrown in without support

What You Bring

• High school diploma or GED
• At least 1 year of customer service experience call center, retail, hospitality, whatever you've got
• Comfort working across multiple computer screens
• Strong written and verbal communication skills
• Attention to detail and solid organizational habits

Why This Role Is Worth Your Time

• Real career momentum. Many reps move up within the call center or into other departments across a large national organization.
• Supportive management. This team is known for going above and beyond to support their reps more so than your typical call center environment.
• Valuable healthcare experience. The skills and knowledge you build here transfer directly to other healthcare companies.

The Details

• Location: Albany, NY (Hybrid)
• Business casual dress.
• Schedule: MondayFriday, 9:15 AM 6:00 PM (Training: 8:15 AM 5:00 PM)
• Pay: $20.00/hr
• Type: Contract-to-Hire

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Albany,NY.

This position is anticipated to close on Oct 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.