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Customer Service Representative - Hazardous Waste

Heidelberg Materials AG

Sumter, SC

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JOB DETAILS
SALARY
$20.49–$25.27 Per Hour
SKILLS
Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Management, Detail Oriented, Document Management, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Hazardous Materials/Substances, Logistics, Microsoft Office, Multitasking, Order Processing, Prescription Drugs, Problem Solving Skills, Record Keeping, Regulations, Regulatory Compliance, Safety Compliance, Safety Standards, Safety/Work Safety, Service Delivery, Shipping Documents, Team Player, Time Management, Transaction Processing/Management
LOCATION
Sumter, SC
POSTED
17 days ago

Line of Business: Other

Customer Service Representative - Hazardous Waste Processing

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

  • Serve as the primary point of contact for customer inquiries related to hazardous waste processing services
  • Coordinate order entry, scheduling, and documentation to ensure timely and compliant service delivery
  • Prepare and review shipping papers, manifests, and regulatory documentation with a focus on accuracy
  • Collaborate with operations, logistics, and compliance teams to resolve issues and optimize workflows
  • Maintain detailed records and proactively communicate updates to customers and internal stakeholders

What Are We Looking For

  • Strong communication skills with the ability to support customers professionally and clearly
  • Working knowledge of safety, environmental, or regulatory processes with a commitment to compliance
  • Detail-oriented approach with the ability to manage documentation and data accurately
  • Effective problem-solving skills and the ability to prioritize in a fast-paced environment
  • Proficiency with computer systems (ERP/CRM tools, Microsoft Office) to manage customer transactions

Work Environment

  • Office-based role with regular interaction with operations and dispatch teams
  • Exposure to regulated hazardous waste processes; adherence to strict safety and compliance standards required
  • Fast-paced setting with multiple priorities and deadlines
  • Collaborative team environment focused on safety, service, and operational excellence

What We Offer

  • Competitive base salary, $20.49 to $25.27 per hour.
  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
  • Highly competitive benefits programs, including:
  • Medical, Dental, and Vision along with Prescription Drug Benefits; Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA); AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance; Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

About the Company

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Heidelberg Materials AG