Sign upLog in
See more jobs
Heritage Truck Equipment logo

Customer Service Representative

Heritage Truck Equipment

  • Hartville, OH
  • 14 days ago
  • $2,000 Per Week
  • Full-time

Highlights

Customer Service Representative (Full-Time) Heritage Truck Equipment – Hartville, OhioHeritage Truck Equipment is growing, and we're looking for a motivated, detail-oriented Customer Service Representative to join our team. In this role, you'll be a key point of contact for our customers-helping them with warranty and parts support, resolving technical questions, and ensuring a high level of service across every interaction.

Numbers & Facts

LocationHartville, OH
Job TypeFull-time
IndustryAutomotive and Parts Mfg
Company Size50 to 99 employees

Description

Customer Service Representative (Full-Time) Heritage Truck Equipment – Hartville, OhioHeritage Truck Equipment is growing, and we're looking for a motivated, detail-oriented Customer Service Representative to join our team. This is a great opportunity to start a long-term career with a company that has experienced steady growth for over 20 years.In this role, you'll be a key point of contact for our customers-helping them with warranty and parts support, resolving technical questions, and ensuring a high level of service across every interaction.What You'll DoServe as the primary contact for customer inquiries related to parts, service, and warranty claimsTroubleshoot mechanical, electrical, hydraulic, and pneumatic issuesManage and track warranty claims from start to resolution with accuracy and timelinessRespond to a high volume of emails and service cases in a professional mannerCollaborate with sales, service, and technical teams to resolve customer concernsMaintain organized and accurate records related to parts, service, and warrantyDeliver excellent customer service through clear communication and accountabilityContribute to improving internal processes and proceduresWhat We're Looking ForNo prior industry experience required-just a strong willingness to learnCritical thinking skills with the ability to analyze and solve problemsHigh attention to detail and ability to input information accuratelyStrong organizational skills with the ability to prioritize and manage multiple tasks simultaneouslySelf-motivated with the ability to take initiative and work independentlyStrong communication skills with a customer-first mindsetReliable with a proven attendance recordWork collaboratively with the team to manage and prioritize tasks while maintaining ownership of individual responsibilities. What We OfferFull-time position with weekly pay$2,000 sign-on bonus100% employer-paid health insurance premiumsOptional dental and vision insurance401(k) with company matchPaid Time Off and paid holidaysIf you're looking to build a career with a stable, growing company that values its employees and invests in their success, we encourage you to apply today and become part of the Heritage Truck Equipment team 

Job Posted by ApplicantPro

About Company

Company Overview Heritage Truck Equipment is a leading manufacturer and installation center for steel and aluminum dump bodies on heavy duty chassis serving a network of customers and truck dealers in the Midwest and Mid-Atlantic regions. We are committed to assisting our customers in growing their business by providing them with the highest quality truck bodies, no-hassle sales, and honest communication regarding product, pricing, and delivery. Why Work at Heritage? Our commitment to building the finest quality truck bodies is reflected in our continued investment in our shop facilities, equipment, and team member growth. We believe our employees are the key to meeting the needs of our customers. We strive to create an environment that offers stimulating, challenging, and financially rewarding opportunities. Heritage Truck Equipment is proud to offer a comprehensive compensation and benefits package to our team members including: Competitive starting wage range from $15-18 per hour depending on experience and work history with wage increase opportunities available 100 % paid medical insurance plan for employee and family. No payroll deduction. Paid vacation Paid holidays Dental insurance Vision insurance Simple IRA retirement plan with matching company contributions Company provided PPE items including safety glasses, ear plugs, work gloves Company provided uniforms - fully paid by company Life Insurance

Similar Jobs

See more jobs