Job Summary:
Pacific Rise Co is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our Hartford, CT team. This role is responsible for assisting customers, resolving inquiries, maintaining accurate records, and ensuring a positive client experience throughout every interaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person communication
- Provide information regarding services, scheduling, and account updates
- Resolve customer concerns promptly and professionally
- Follow up on customer inquiries and service issues
- Ensure compliance with company service standards
- Support additional administrative duties as assigned
Qualifications:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer proficiency and data entry skills
- Positive attitude and professional demeanor
- Ability to work independently and within a team environment
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) with company match
- Employee training programs
Why Join Pacific Rise Co?
Pacific Rise Co offers a collaborative workplace focused on operational excellence and customer satisfaction. We provide training, growth opportunities, and a supportive team environment.
Pacific Rise Co is an Equal Opportunity Employer.