Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE
People who thrive in this role are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day: Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships.

This role is best suited for someone who is:

• Relationship-oriented and naturally personable
• Organized, dependable, and detail-focused
• Positive under pressure and adaptable to change
• A strong communicator with professional presence
• Responsive, proactive, and solution-oriented
• Team-focused while also self-motivated
• Comfortable managing multiple priorities in a fast-moving environment
• Passionate about helping customers and supporting long-term relationships
• Courageous, decisive, and willing to Be Bold when it supports the greater good

Responsibilities

• Serve as a primary point of contact for dealers, distributors, builders, designers, contractors, and customers
• Build strong customer relationships through proactive communication and exceptional service, keeping Excellence as the Standard in every interaction
• Assist customers with product information, pricing, availability, quotes, order tracking, and issue resolution
• Coordinate with manufacturers, logistics teams, and internal departments to ensure smooth customer experiences
• Maintain accurate customer records and customer activity within internal systems
• Identify opportunities to strengthen customer relationships and improve the customer experience
• Respond quickly and professionally to customer inquiries while maintaining attention to detail

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.