Customer Service Representative

Job Title: Customer Service Representative
Location: Hackettstown, NJ
Type: Contract To Hire
Compensation: $20.00 - $23.00 per hour
Work Model: Onsite
Hours: Monday - Friday, 8:30 AM to 5:00 PM

Overview
A leading manufacturer and supplier of scientific instrumentation is seeking a Customer Service Representative to support manufacturing operations, strengthen customer relationships, and serve as a key liaison to customers across the global market. This is an opportunity to play a key role in connecting customer service, manufacturing, and global operations while contributing to overall business success.

Responsibilities

• Maintain the Materials Returned for Credit (MRC) process
• Perform order entry and shipping processes
• Prepare materials, folders, binders, and parts for on-site service visits
• Process completed service reports for on-site and factory service
• Initiate, receive, and process loaner and trade-in instruments
• Review open service call reports, RMAs, and update records as needed
• Maintain monthly test and equipment logs, ensuring calibration compliance
• Update service calendars and prepare service documentation
• Coordinate activities with Customer Service regarding customer orders
• Answer and direct incoming telephone calls
• Create and process service parts quotes, orders, and shipments
• Create and process RMA quotes, sales orders, purchase orders, and RMA requests
• Provide administrative support to the Service Department
• Assist with additional service-related duties as assigned

Requirements

• High School Diploma required; some college preferred
• Experience in a sales or customer service environment, preferably within manufacturing
• Experience working with international customers
• Proficiency with Microsoft Word, Excel, and Outlook
• Working knowledge of ERP systems; SAP and HubSpot experience preferred
• Strong organizational and multitasking skills
• Detail-oriented with the ability to follow directions and work independently
• Professional phone etiquette and customer service skills
• Ability to handle customer concerns professionally and within company policies
• Strong communication, interpersonal, and problem-solving skills
• Ability to adapt to a growing business environment and take initiative
• Must be able to lift and move materials and boxes up to 30 lbs.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M3

Ref: #558-Scientific