Customer Service Representative

North Elm Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future.

Overview:

Client Service Representative (CSR) – Full-Time or Part Time 

Greensboro, NC

 

At North Elm Animal Hospital, we’re not just a veterinary hospital—we’re a tight-knit team of animal lovers, caretakers, and passionate professionals who show up every day to make a difference. We’re growing and searching for a Client Service Representative (CSR) to join our team and be the welcoming face and voice of our practice—bringing warmth, organization, and a little sparkle to every client interaction.

 

 

Our Mission

Our mission at North Elm Animal Hospital is to exceed our client’s expectations by providing exceptional and compassionate care. We treat our patients as if they were our own. 

 

Why You’ll Love Working Here

 

At North Elm Animal Hospital:

• We treat every pet like family and every team member like gold.

• Our full-service hospital blends cutting-edge medicine with an extra dose of compassion.

• We offer services ranging from wellness and preventive care to surgery, dentistry, diagnostics, and laser therapy.

• We take our work seriously but love a good laugh together and cheering on our patients!

 

 

Is This You?

 

• You have 1–2 years of experience in a veterinary client-facing role.

• You’re the kind of person who can make anyone feel welcome—from nervous pet parents to excited new puppy owners.

• You thrive in a fast-paced environment and can juggle phones, appointments, and in-person clients with ease.

• You’re highly organized and detail-oriented—nothing slips through the cracks on your watch.

• You communicate clearly, kindly, and professionally—whether it’s over the phone, email, or in person.

• You’re comfortable discussing services, estimates, and payments with confidence and empathy.

• You’re a team player who supports both clients and the medical team to keep the day running smoothly.

• You genuinely love animals (even the spicy ones). 

 

Bonus Points If You

 

• Bring a sense of humor and love being part of a fun, collaborative team