Customer Service Representative

Customer Service Representative

We are currently recruiting for a Customer Service Representative job in High Point, NC! This is a temp to hire, fully on-site role. In this role, you are responsible for helping customers by phone, answering questions, scheduling service appointments, processing payments, and resolving service-related issues. This role works closely with technicians to ensure customers receive timely and effective support.

Responsibilities

• Answer incoming customer calls and return voicemails.
• Respond to questions about services, warranties, and repairs.
• Schedule repair and maintenance appointments.
• Troubleshoot basic customer issues and outages.
• Process customer payments and update account information.
• Document customer concerns and service requests accurately.
• Assist with generator monitoring and data entry.
• Contact customers regarding past-due service balances.
• Communicate with customers and technicians through phone, email, and work orders.

Requirements

• Associates or Bachelors Degree preferred.
• At least 2 years of customer service experience required.
• Strong communication and customer service skills.
• Good problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and comfort learning new software.
• Team-oriented with strong attention to detail.

Pay Details: $19.00 to $20.00 per hour

Search managed by: Kristin Yates

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Military connected talent encouraged to apply

Ref: US_EN_27_813236_3131383