| Location | Greensboro, NC |
| Salary | $45,000–$55,000 Per Year |
We are currently recruiting for a detail-oriented and customer-focused Customer Service Representative job in High Point, NC to support professional/B2B customer accounts within the furniture and design industry. This is a fully on-site role. This position serves as a key point of contact throughout the customer order lifecycle, providing support from initial quotations and order entry through logistics coordination, invoicing/account questions, and after-sales service. The ideal candidate is highly organized, comfortable working across multiple technology platforms, and able to balance excellent customer service with accuracy and follow-through. This position works closely with Sales, Logistics, Finance, and other internal teams to ensure customer needs are handled efficiently and professionally.
Responsibilities
Manage and support customer accounts throughout the full sales and order process, from initial quotation through delivery and after-sales support.
Prepare standard customer quotations and provide timely follow-up.
Enter, process, and maintain customer orders with a high degree of accuracy.
Coordinate logistics and order-related activities to help ensure a smooth customer experience.
Provide ongoing customer service and after-sales support, addressing questions and helping resolve issues.
Partner with Finance to assist with customer account, invoicing, and related A/R matters.
Serve as an internal advocate for customer needs while balancing overall business requirements.
Communicate regularly with professional customers, including interior designers, architects, retailers/dealers, hospitality organizations, real estate developers, and commercial clients.
Navigate multiple technology platforms throughout the day to locate information, maintain records, and support customer requests.
Follow established processes, procedures, and reference materials to ensure consistency and accuracy.
Prioritize competing requests based on urgency and business impact.
Collaborate effectively with team members while also independently managing assigned responsibilities.
Qualifications
Associate degree in Business or a related field preferred; equivalent relevant work experience will also be considered.
At least 2 years of previous experience in customer service, account support, order management, sales support, or a similar B2B environment preferred.
Proficiency with Microsoft Excel, Outlook and Sharepoint.
Experience with an ERP and CRM is highly preferred.
Experience working within multiple systems or technology platforms simultaneously.
Strong written and verbal communication skills.
Excellent attention to detail and commitment to accurate order and account information.
Strong critical-thinking, problem-solving, and organizational skills.
Ability to prioritize responsibilities and respond to time-sensitive customer needs.
Comfortable working independently while communicating proactively with the broader team.
Willingness to ask questions and seek assistance when appropriate.
Customer-focused, professional, collaborative, and solutions-oriented.
Pay Details: $45,000.00 to $55,000.00 per year
Search managed by: Kristin Yates
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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