Customer Service Representative

Our client is looking for a Customer Service Specialist to join their Banking Team!

Location: On-site Green Bay, WI or Stevens Point, WI

Schedule: Flexible to work an 8-hour shift between 8am and 7pm or 12pm and 9pm Monday through Friday plus every other Saturday working 8am to 5pm

Contract: 3 months with potential for an extension or conversion to full-time

Pay Rate: $19 to $20.00 an hour - Depending on Shift

As a Customer Service Specialist you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels in a cross functional Contact Center. The Representative will:

• Respond to customer inquiries by phone, chat, and email with professionalism.
• Deliver quality service to retain customers and support business growth.
• Adapt quickly to changing priorities, products, services, and procedures.
• Process account maintenance, transactions, fee refunds, debit card requests, updates, and stop payments.
• Protect customers and the bank by following fraud prevention and confidentiality policies.

Requirements:

• High School Degree or GED.
• 1-2 years customer service, banking, retail, insurance, healthcare, telemarketing/sales experience.

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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