Customer Service Representative

Location: Grapevine, TX (ONSITE)
Job Type: Contract
Pay: Up to $18/hour
Schedule: Monday–Saturday, 10:00 AM–6:00 PM

About the Role

We are looking for a Customer Service Representative II to support customers, business partners, and drivers in a fast-paced freight and delivery environment. You’ll be responsible for resolving customer issues, monitoring delivery activity, and coordinating changes while maintaining a high level of service.

This role is ideal for someone who is organized, calm under pressure, and comfortable managing multiple priorities at once.

What You’ll Do

• Assist customers and business partners by phone and email
• Handle customer complaints professionally and work toward effective resolutions
• Diagnose, assess, and resolve service issues
• Monitor the progress of delivery routes
• Communicate with drivers and business partners regarding delivery activity
• Scan haul-away pods and verify required stamps
• Process delivery order changes and cancellations
• Maintain accurate information while handling multiple tasks
• Provide timely solutions and follow through on customer concerns

What We’re Looking For

Required:

• At least 1 year of customer service experience, preferably in a call center environment
• Experience answering customer inquiries and resolving problems
• Proficiency with Microsoft Word, Excel, and Outlook
• Strong communication and customer service skills
• Excellent organization and multitasking abilities
• Ability to remain professional and solution-focused under pressure

Preferred:

• High school diploma or equivalent
• Previous call center experience
• Experience with transportation, freight, logistics, or delivery operations
• Experience with other business applications
• Bilingual English/Spanish skills

Why This Opportunity?

• Fast-paced freight and logistics environment
• Opportunity to work directly with customers, drivers, and business partners
• Gain valuable experience in customer service and delivery operations
• Potential to grow your skills within a dynamic organization

If you’re a customer-focused problem solver who thrives in a busy environment, we’d love to hear from you.