Customer Service Representative

CFS

Grand Rapids, MI
1 day ago

$55,000–$70,000 Per Year

Highlights

Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator. The Customer Service Representative / Estimator serves as a key liaison between customers and internal departments, ensuring projects move efficiently from quote to completion.

Numbers & Facts

Location	Grand Rapids, MI
Industry	Financial Services
Salary	$55,000–$70,000 Per Year
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

Description

Customer Service Representative / Estimator

Location: Grand Rapids, MI
Schedule: M-F, Full-Time, On Site
Compensation: $55,000 - $70,000

Our client is a well-established manufacturing organization serving customers across a variety of industries. The company is known for its commitment to customer service, operational excellence, innovation, and employee development. The Customer Service Representative / Estimator serves as a key liaison between customers and internal departments, ensuring projects move efficiently from quote to completion. This role combines customer service, estimating, quoting, account management, and project coordination responsibilities. The ideal candidate will be comfortable working in a fast-paced manufacturing environment while maintaining strong attention to detail and delivering exceptional customer support.

Responsibilities

Estimating, Quoting & Account Management

Prepare and submit customer quotes and pricing information.
Coordinate new and ongoing projects from approval through completion.
Serve as a primary point of contact between customers and internal departments.
Track project timelines, approvals, specifications, and customer requirements.
Manage repeat orders and communicate production timelines.
Maintain and update customer, product, and inventory information within company systems.
Assist with pricing calculations and estimate preparation.

Customer Service

Respond to customer inquiries regarding products, orders, pricing, and order status.
Provide professional support via phone and email.
Resolve customer concerns and escalate complex issues when necessary.
Collaborate with production, planning, quality, and logistics teams to ensure accurate order fulfillment.
Document customer interactions and maintain accurate records.
Communicate recurring customer needs and process improvement opportunities to management.

Qualifications

Required

Previous customer service experience in a professional business environment.
Estimating, quoting, account management, or inside sales experience.
Experience working within a manufacturing environment.
Strong verbal and written communication skills.
Proficiency with Microsoft Office applications.
Experience using CRM, ERP, or other business software systems.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and meet deadlines.

Preferred

Associate degree or higher in Business, Communications, or a related field.
Packaging, manufacturing, or industrial industry experience.
Experience with ERP systems.
Advanced Excel skills.
Experience supporting project-based or custom-order environments.

Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator Customer Service / Estimator
#INOCT2026

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.