Customer Service Representative, Grade 16 (Part-Time)

montgomery county md

Rockville, MD

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JOB DETAILS

SALARY

$57,596–$90,149 Per Year

SKILLS

Administrative Skills, Beverages, Business Operations, Calendar Management, Childcare, Community Relations, Compensation and Benefits, Content Development, Customer Relations, Customer Support/Service, Detail Oriented, Distribution Channel, Establish Priorities, Event Management, FMLA (Family and Medical Leave Act of 1993), Facebook, Flexible Spending Accounts, Flyers, Graphics, Healthcare, High School Diploma, Identify Issues, Licensing Compliance, Logistics, Marketing, Marketing/Promotional Messaging, Medical Protocols, Messaging Middleware, Microsoft Office, Microsoft Outlook, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, On Site Support, Operational Support, People Management, Retail, Retail Operations, Retirement Plan, Schedule Development, Secondary School, Social Media, Student Loans, Time Management, Track Customer Issues, Training/Teaching, Tuition Fees, Vendor/Supplier Licensing

LOCATION

Rockville, MD

POSTED

Today

Salary : $57,596.00 - $90,149.00 Annually
Location : 201 Edison Park Dr Gaithersburg MD 20878 USA
Job Type: Permanent
Job Number: 2026-00266
Department: Alcohol Beverage Services
Division: ABS 85 Director's Office
Opening Date: 05/18/2026
Closing Date: 5/22/2026 11:59 PM Eastern
FLSA: Non-Exempt

About the Position
Please note: The salary range above represents this position's earningpotential. The anticipated hiring range for this position will be $27.69 to $35.51 per hour, based on the candidate's qualifications and experience.
WHO WE ARE

Alcohol Beverage Services (ABS) serves as the alcohol wholesaler for Montgomery County and oversees retail operations, licensing, compliance, and community engagement around alcohol products and services. The department partners with industry leaders, local businesses, and community members to promote responsible service, education, and outreach. As a team, we value collaboration, innovation, and service excellence, making ABS an exciting and dynamic place to grow your career.
WHO WE ARE LOOKING FOR

ABS is recruiting for a Customer Service Representative II (Community Engagement Specialist). We are seeking a detail-oriented and customer-focused individual who enjoys coordinating schedules, assisting with special function requests, and working with internal and external stakeholders to support ABS retail operations.
What You'll Be Doing
This role supports ABS's mission by strengthening community relationships and administrative scheduling/coordination support used to educate the public about responsible alcohol use, product knowledge, and department services.

Meet with license holders, suppliers, distributors, and retailers to identify opportunities for collaboration and community engagement.
Respond to inquiries about alcohol products, policies, and trends within Montgomery County.
Identify priority issues and elevate them to management.
Administrative scheduling/coordination for special functions for our retail stores.
Assisting with preparing informational materials
Utilize Microsoft Office, Canva, and social media platforms to support scheduling, design, planning, and
recordkeeping.

A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

This position requires the ability to attend meetings or perform work at locations outside the office.

Work Schedule: This part-time position (20-30 hours per week) may include some evening and weekend hours to support community engagement activities, public events, industry partner meetings, and/or ABS promotional events.

Minimum Qualifications
Experience: Three (3) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter.
Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.
Equivalency: An equivalent combination of education and experience may be substituted.
Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening.

Preferred Criteria, Interview Preferences
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

Experience providing customer service or stakeholder support related to alcohol-related operations, license holders, suppliers, or retail businesses
Experience assisting with scheduling, preparing simple materials, or supporting meetings, events, or promotional activities
Experience using digital tools such as Outlook, Word, Canva, or social media platforms to create or distribute basic informational messages
Experience providing onsite support for meetings, events, or promotional activities, including setup, check-in, or customer service
Experience assisting with retail, hospitality, community outreach, or other public-facing service activities
Experience providing customer service at community events, public functions, or promotional activities

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.
Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01

MQ Question CUSTOMER SERVICE REPRESENTATIVE II (000878)

What is your highest level of completed education?

N/A
High School/GED
Associate's Degree
Bachelor's Degree
Master's Degree
Juris Doctor
Doctorate

02

MQ Question CUSTOMER SERVICE REPRESENTATIVE II (000878))

How many years of experience do you have performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter?

Less than 1 Year Experience
1 Year Experience
2 Year's Experience
3+ Year's Experience

03

Select the one response that best describes your experience providing customer service or stakeholder support involving alcohol-related operations, businesses, licensees, distributors, or suppliers.

I have not provided customer service or administrative support related to alcohol related businesses or operations.
I have provided general customer service or administrative support and answered basic inquiries related to alcohol related services, products, or requirements.
I have assisted licensees, distributors, suppliers, or customers by providing routine information about alcohol related processes, products, or services and resolved straightforward inquiries.
I have regularly interacted with alcohol related businesses, answered recurring customer or stakeholder questions, helped clarify procedures, or identified issues needing follow up by program staff.
I have served as a main point of contact for alcohol related customer inquiries, tracked frequent questions or service needs, or contributed to improving informational materials or customer communication processes.

04

Please describe the settings where you provided customer service or stakeholder support related to alcohol related operations, the types of stakeholders you interacted with, and the types of inquiries or issues you assisted with, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."
05

Select the one response that best describes your experience providing administrative scheduling or coordination support.

I do not have experience assisting with scheduling, preparing materials, or supporting meetings, events, or basic logistics.
I have assisted with simple scheduling tasks, prepared basic materials, or provided support for small meetings or events under supervision.
I have independently scheduled meetings or activities, prepared materials for internal or external use, tracked tasks, communicated with participants, or supported routine event logistics.
I have coordinated multiple administrative tasks at once, managed schedules with overlapping priorities, prepared materials tailored for specific audiences, or ensured logistics were completed accurately and on time.
I have developed or improved templates, tools, or processes for scheduling or materials preparation, or assisted in training others on effective coordination practices.

06

Please describe the types of scheduling, materials preparation, meeting support, or event logistics you handled, the tools or systems used, the audiences involved, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."
07

Do you have experience assisting with retail, hospitality, community outreach, or other public facing service activities?

08

Please describe the types of public facing service activities you supported, the setting (e.g., retail, hospitality, outreach), and the types of customer or community interactions involved, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."
09

Select the one response that best describes your experience using digital tools for basic outreach, marketing, or informational messaging.

I do not have experience creating or distributing marketing or informational messages using digital platforms.
I have used tools such as Outlook, Word, Canva, Facebook, Instagram, or X to share or post simple messages or content prepared by others.
I have independently created or edited basic digital content such as flyers, simple graphics, social media posts, or informational emails and distributed them across one or more platforms.
I have developed content tailored to specific audiences, maintained posting schedules, or ensured consistency across multiple platforms.
I have improved or standardized lightweight digital content processes, created templates or reusable materials, or provided guidance to others on creating simple outreach content.

10

Please describe your experience using digital platforms or design tools, the types of messages or materials you created or posted, and the platforms involved, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."
11

Select the one response that best describes your experience supporting onsite events or customer-facing activities.

I do not have experience providing onsite event support or assisting with event logistics.
I have supported onsite events or activities as part of a team, such as setting up materials, greeting participants, or assisting with basic customer service.
I have independently provided onsite support, such as setting up spaces, coordinating with participants, managing check-in, or assisting staff during meetings, events, or activities.
I have coordinated multiple aspects of onsite support such as materials preparation, coordinating with event participants, and ensuring logistics ran smoothly.
I have improved onsite event processes, created checklists or templates, or trained others in basic event support tasks.

12

Do you have experience providing customer service at community events, public functions, or promotional activities?

13

Please describe the types of events, public functions, or promotional activities you supported, your responsibilities during these activities, and any tools or coordination tasks involved, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."
Required Question

Customer Service Representative, Grade 16 (Part-Time)

montgomery county md

Rockville, MD

About the Company

montgomery county md

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