About the role
We’relooking for aCustomer Service Representativewho thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience.In this role,you’llhandleback-to-backinbound calls, helping customers troubleshoot products, complete setups, and resolve issues. You’ll also manage claims, replacements, and escalations, while identifying opportunities to educate and upsell customers on Brio products.This isa great opportunityfor someone who is detail-oriented, coachable, and energetic, withstrong communicationskills and a desire for growth within the company.
What you'll do
- Handle highvolume inbound calls and providetimely, professional support
- Assistcustomers withproduct setup, troubleshooting, and technical guidance
- Processclaims, replacements, and warrantyrelated requests
- Resolve customer concerns with a strong focus oncustomer satisfaction and retention
- Accurately document interactions and updates in internal systems
- Identifyopportunities toupsell products or services(no commission, bonus incentives available)
- Collaborate with internal teams to ensure smooth resolution of customer issues
- Maintain a positive,solution-orientedattitude in afast-pacedenvironment
Qualifications
- 1–2+ years ofcall center or high-volume customer service experience
- Experience supportinge-commerce customersis a plus
- Familiarity withERP systems (Sage preferred)is a plus
- Experience usingSalesforce or similar CRM toolsis a plus
- Strong communicationskills with abubbly, personable, and professional demeanor
- Ability to handleconstructive feedbackand continuously improve performance
- Highlydetail-orientedwith strong organizational and follow-up skills
- Comfortable multitasking and managing multiple priorities
- Basic computer skills (Excel, Word, Outlook)
- Reliable attendance and strong work ethic
What we're looking for
- Someone who genuinely cares about thecustomer experience
- A team player who bringspositive energyto the workplace
- A quick learner who can adapt to new systems and processes
- A self-starter who can work independently while staying aligned with team goals
- Someone interested inlong-term growth opportunitieswithin Brio
Pay
- Performance-based bonus incentives tied to sales and customer outcomes
- Opportunity forcareer growth and advancementwithin the company
Benefits / Perks
We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:
- Medical, Dental, Vision, Life Insurance
- 401K Retirement Plan
- Paid Vacation Time
- Paid Holidays
- and More!