Customer Service Representative

• Proven verbal and written communication skills.
• Ability to exercise good judgment with minimal supervision.
• Excellent analytical skills, decision making ability, negotiation and problem-solving skills.
• Must have basic knowledge of computers, including Customer Information Systems, Microsoft Office products (Word, Excel, Outlook, etc.).
• A basic understanding of organization/department/section policies/procedures.
• A basic understanding of billing, rates, credit, energy usage, and customer accounts.
• Demonstrate the ability to de-escalate a call with irate and difficult customers.
• Identify and resolve basic routine issues.
• Work varying shifts, nights, weekends and during emergency situations.
• Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure.
• Excellent interpersonal skills and ability to function within a team.
• Punctual and ability to plan and use time effectively.
• Flexibility with respect to shifts.

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