Accounting, Billing, Coaching, Communication Skills, Customer Relations, Customer Service Management, Customer Support/Service, File Maintenance, Military, Presentation/Verbal Skills, Reporting Skills, SAP, Sales Communications, Sales Management, Team Player, Telephone Skills, Time Management, Tuition Reimbursement, Writing Skills
YOUR TASKS:
- Interacts and manages in a good working relationship with customers by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders/quotes within the same work day
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer orders
- Coordinates special and last minute shipping requests with the shipping department(s), expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying SAP pack slips and invoices
- Prepares shipping and tracing information to customers as required
- Communicates distributor feedback to sales management including any signs of dissatisfaction
- Acts as a liaison between shipping and the distributor in administration of the accounts and between accounting and distributor regarding invoicing
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate work instructions, which details the processing requirements for each account
YOUR PROFILE:
- Education, Experience, Military or Training equivalent to 2-4 year degree program in business oriented program
- 5 + years successful administration and management of customer service accounts.
- Strong work ethic; self-motivated; independent and capable to make decisions
- Excellent organization and time management skills
- High energy level with excellent verbal and written communication skills
- Excellent phone skills with a positive attitude toward customers and the business
- Customer focused; ability to work cooperatively in a team environment
WE OFFER:
- Market competitive salary
- Benefit eligibility and vesting that start on your 1st day with us! (medical, vision, dental, std, ltd, 401k)
- Opportunities for career development
- Training here and abroad
- Tuition reimbursement
- Wellness programs
We look forward to receiving your online application in our Career Portal.
Telephone: (864) 881-7911 | E-Mail: us_hr@mapal.com
www.mapal.com/us MAPAL Inc. | Fountain Inn, SC
Apply in our Career Portal.
www.mapal.com
MAPAL Dr. Kress KG
UNSERE BENEFITS - IHRE VORTEILE
- Coaching
- Beteiligung durch Mitarbeiter:innen
- Parkplatz
- Weiterbildungsförderung
- Loyalität
- Absicherung
- Wasserspender
- Internet- und Intranetnutzung
- Mobiles Arbeiten möglich
- Alle verfügbaren Benefits der MAPAL Standorte, sind unter mapal.com aufgelistet.