Highlights
The role involves answering account-related questions, guiding participants through financial transactions, and ensuring accurate, error-free processing while delivering professional customer service. Guide participants through financial transactions and account processes.
Numbers & Facts
| Location | Fort Worth |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$21 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
Description
Client: Banking Client
Job Title: Customer Service Representative
Duration: 06 Months Contract + possibility of extension and conversion based on performance
Location: Fort Worth, TX 76155 - Onsite
Pay Rate: ($29 - $21) on an hourly basis
Shifts: 3 Shifts
M-F - 10 AM to 7:30 PM CST
M-F - 12:30 PM - 09 PM CST
M-F - 12 PM to 8:30 PM CST
Training Hours – Monday through Friday 9 AM -5:30 PM EST – Will follow the schedule selected at offer time once training is completed
Role Summary:
- Seeking a Banking or financial Customer Service Representative to support participants with employer-sponsored 401(k), pension, and non-qualified deferred compensation plans.
- The role involves answering account-related questions, guiding participants through financial transactions, and ensuring accurate, error-free processing while delivering professional customer service.
Responsibilities:
- Handle participant inquiries related to retirement and benefits accounts.
- Guide participants through financial transactions and account processes.
- Process transactions accurately and efficiently.
- Provide professional, clear, and customer-focused communication.
- Follow company policies related to attendance, punctuality, dress code, and workplace conduct.
Required Qualifications:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Professional demeanor and customer-service mindset.
- Ability to work onsite and complete virtual training requirements.
- Finance/retirement-services experience or relevant certifications are a plus, not mandatory.
Benefits:
- The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
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