Summary: Under general supervision, the Customer Service Rep. will respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints Essential Functions: - Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
- Reports customer feedback to management.
- Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
- Schedule loads as required.
- Maintain updated reports to ensure all loads are empty and closed.
- Resolve refused product, over, short and damaged (OS&D) orders.
- Follow attendance policy, show up for work on time and ready to work assigned shift.
- Perform other duties as required and assigned.
Knowledge Skills and Abilities Required: - Ability to work in a fast-paced environment.
- Ability to handle multiple tasks at the same time.
- Flexibility and initiative.
- Experience working with challenging customers.
- Excellent communication skills.
- Strong problem-solving skills
- Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
- Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Tools and Technology: - Knowledge of Warehouse Management Systems
- Knowledge of Microsoft Off ice Suite.
- Desktop computers.
- Accurate typing and data entry skills
Educational Requirements: - High school diploma or general education degree (GED) preferred, or
- At least one year related work experience.
BGDC Distribution is an Equal Opportunity/Affirmative Action Employer. EOE/AA M/F/D/V DFW
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