Customer Service Representative

This position is responsible for providing front desk coverage for patient satisfaction by greeting patients, scheduling appointments, verifying insurance and referral information, collecting and posting payments, and discharging patients. Understands that employment is contingent upon adherence to HCHN policies and procedures, the mission of the organization, JCAHO policies and procedures, OSHA standards, and other safety and health related codes and laws

General Responsibilities

• Schedules patients for walk in and follow up appointments. Answers the telephone and takes messages for staff.
• Contacts patients by telephone to notify them of their scheduled appointments and cancels and reschedules patients appointments as necessary.
• Accurately entering patient demographics, insurance and payer codes into Centricity.
• Verifies insurance coverage and accurately documents information in Centricity
• Ensures overall waiting room organization which includes patient movement.
• Collects old balances and co- payment for services and follows payment processes.
• Import EMR charges and approves tickets for patient pay, sliding fee and homeless.