Customer Service Representative
Location: St. Augustine, FL
Wilson Heating & Air Conditioning is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.
Responsibilities: - Provide friendly, professional support to existing customers via inbound and outbound phone calls
- Schedule service and maintenance appointments efficiently and accurately
- Follow up with customers to ensure appointments are completed and their needs are met
- Document interactions in company systems with attention to detail
- Collaborate with internal departments to ensure excellent service delivery
- Help maintain a positive and productive work environment
What We’re Looking For: - Friendly, dependable, and professional phone presence
- Great communication and conversation skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience is a plus
What We Offer: - Competitive hourly pay
- Paid training and ongoing development
- Medical, Dental, Vision, and Life Insurance
- Paid time off (vacation, holidays, and sick days)
- Short-Term Disability
- 401(k) retirement plan
- Performance-based rewards and incentives
Join a company that values people, purpose, and performance. Come grow with us! Wilson Heating & Air Conditioning is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.
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