Customer Service Representative

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Waggin' Tails Doggie Dude Ranch & Pet Lodge, we're a team that leads with compassion, connection, and care. As a full-service animal care facility offering daycare, training, lodging, and grooming, and connected to Fitchburg Veterinary Hospital for on-site veterinary support, we're proud to deliver a warm, welcoming experience for every guest and their person. We're looking for a Customer Service Representative, full-time or part-time, to bring warmth, efficiency, and energy to our front desk.

What You'll Do

• Greet clients and patients with warmth and professionalism, in person and over the phone
• Schedule and confirm appointments, keeping the day running smoothly
• Maintain accurate patient records and update charts in our digital systems
• Answer client questions with clarity and calm, especially when pet parents are stressed
• Process payments and handle day-to-day front-desk administrative tasks
• Coordinate between clients and the clinical team so nothing falls through the cracks
• Help create a five-star experience from the first phone call to the final tail wag

What We're Looking For

• 1-2 years of experience in a veterinary or pet care setting
• A people person who loves creating great client experiences
• Organized and detail-obsessed, comfortable juggling appointments, records, and communication
• A calm, kind multitasker who stays cool during the busiest moments
• Tech-savvy and confident navigating digital systems and client records
• A clear, compassionate communicator, especially under pressure
• Eager to grow in a facility that invests in training and team culture

Schedule

• Full-time or part-time
• Flexible shift, 4 to 10 hour shifts
• Rotating weekends
• No holiday shifts required

Compensation

Starting pay for this position is $16/hour, based on experience, skills, and credentials. Final pay will be determined during the hiring process.

The Perks + Benefits

We believe you should feel as supported as you make our clients feel. We offer:

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Benefits will depend on the number of hours worked.

Why Join Waggin' Tails?

We're a full-service animal care facility offering daycare, training, lodging, and grooming, connected to Fitchburg Veterinary Hospital so on-site veterinary support is close by if a guest ever needs it. We put our guests and clients first in everything we do, and we're working to be the destination pet parents choose again and again. It's not just about what we do, it's how we do it: relationships over transactions, teamwork over ego, and curiosity, learning, and leveling up together.

Not from around here?

No worries! Fitchburg, Wisconsin is a diverse, welcoming city with plenty going on: community events, local restaurants, retail shops, walking trails, and an active arts and culture scene. It's a great place to build a career and put down roots.

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

Check us out: www.waggintailspetcare.com

Waggin' Tails Doggie Dude Ranch & Pet Lodge is proud to be partnered by Encore Vet Group - see what that means for you: www.encorevet.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love - caring for animals while advancing your career.