Customer Service Representative – Financial Services

During a Typical Day, You’ll

• Answer questions about products via phone while providing website navigation support and assisting with the application process
  
• Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request
  
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence
  
• Participate in projects or process improvements to drive operational excellence
  

Requirements

• 1 year of customer service experience
  
• High school diploma or equivalent
  
• Recognize, apply and explain your product or service knowledge
  
• Computer experience
  
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
  

Benefits

• Supportive of your career and professional development
  
• An inclusive culture and community minded organization where giving back is encouraged
  
• A global team of curious lifelong learners guided by our company values
  
• Base wage of $19 per hour plus performance bonus opportunities
  
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.