Customer Service Representative / Farmers Insurance

At the Becky Craycraft Farmers Insurance agency in Lubbock, we believe that insurance is about more than just policiesit is about looking out for our neighbors.

We are a team that values kindness, clarity, and a positive outlook on every challenge that comes through our door.

As our new Customer Service Representative, you will be the friendly face and voice of our office, serving as the first point of contact for the people who trust us with their most valuable possessions. You aren't just processing paperwork; you are providing peace of mind during significant moments in our clients' lives.

We prioritize a supportive environment where your questions are encouraged, your hard work is noticed, and your personal growth is a regular part of the conversation.

If you enjoy connecting with people and want to make a tangible difference in the Lubbock community, we invite you to join our growing team. Here, you will find a place where your contributions truly matter and where we genuinely enjoy working together toward a common goal of protecting our neighbors.

Salary Range: $30000.00 - $38000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Responsibilities

• Welcome clients into our office and manage daily communication via phone and email.
• Explain complex insurance terminology in simple, everyday language so clients feel informed.
• Assist policyholders with updates to their accounts, billing questions, and policy changes.
• Identify potential coverage gaps and suggest options to better protect our clients' families and assets.
• Maintain accurate and organized records to ensure our office runs smoothly every day.
• Collaborate with the agency owner to reach our goals of providing exceptional community support.

• Active Property & Casualty Insurance License for Texas
• Clear and professional verbal communication skills
• Proficiency in Microsoft Office and office management software
• Previous experience in a customer-facing role is helpful but not mandatory
• A genuine desire to help people solve problems
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.