Customer Service Representative - F/T or P/T

Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

About Us


Meineke #257 is a locally owned and operated automotive repair facility dedicated to providing honest, high-quality service to our customers in Worcester, MA. As part of a nationally trusted brand, we combine local commitment with industry-leading standards. We are seeking a customer-focused and detail-oriented individual to join our front office team as a Customer Service Representative.

Position Overview


The Customer Service Representative (CSR) plays a vital role in creating a welcoming and professional experience for our customers. The ideal candidate is friendly, organized, and thrives in a fast-paced environment. As the first point of contact, you will manage front desk operations, support our service team, and ensure clear communication between customers and technicians.

Key Responsibilities

• Customer Service & Communication
• Greet customers warmly and professionally in person and by phone 
• Assist with check-ins, service inquiries, and follow-ups 
• Provide updates on vehicle service status and estimated completion times

• Appointment & Service Coordination
• Schedule appointments and coordinate with technicians 

 

• Sales & Product Support
• Educate customers on recommended services, including oil changes, tire rotations, and accessories 
• Explain warranty coverage and service agreements

 

• Front Desk & Documentation
• Prepare and manage work orders, invoices, and customer records 
• Accurately enter vehicle and service data into our system

• Payment Processing & Reporting
• Process payments (cash, credit, debit) and balance cash register daily 
• Assist with credit reconciliation and basic bookkeeping

 

• Inventory & Warranty Coordination
• Monitor parts inventory, place orders, and track returns and cores 
• Assist with warranty claim submissions and fleet account AR monitoring

 

• Workplace Organization
• Maintain a clean, professional front desk and customer lounge area 
• Ensure marketing materials and displays are up to date

 

• Team Collaboration
• Work closely with technicians and management to ensure efficient shop flow 
• Provide support on special projects and general operations as needed

 
Qualifications:

• Customer Service Experience: Prior experience in automotive, retail, or service-based customer roles preferred
• Communication Skills: Clear, courteous, and professional verbal and written communication
• Multitasking: Ability to manage multiple priorities in a fast-paced environment
• Technical Skills: Comfort using POS systems, scheduling platforms, and Microsoft Office
• Automotive Knowledge: Familiarity with automotive terms and services is a plus, but not required
• Professionalism: Reliable, punctual, and committed to delivering excellent customer service