Customer Service Representative-Edamerica-Onsite Knoxville, TN
Edfinancial
- Knoxville, TN
- 2 days ago
- $16.20 Per Hour
Highlights
Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions. You'll join a community that values: Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
Numbers & Facts
| Location | Knoxville, TN |
| Industry | Education |
| Company Size | 100 to 499 employees |
| Year Founded | 1995 |
| Website | https://www.edfinancial.com/Home |
Description
Description
Job Title: Edamerica Customer Service Representative
Location: Knoxville, TN (Onsite)
Employment Type: Full-Time
Starting Pay: $16.20/hour + $4.75/hour Health and Welfare Fringe Benefit
Work Schedule: This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):
- Monday- Friday: 8:00 AM - 8:00PM
- Saturday- Sunday: Closed
Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025.
Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.
What You'll Do:
- Handle inbound and outbound calls with professionalism and attention to detail.
- Meet or exceed performance expectations for call quality, productivity, and attendance.
- Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
- Represent Edamerica and our client institutions positively and professionally at all times.
Why You'll Love Working Here
At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values:
- Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
- Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
- Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
- Community:Company -sponsored clubs, fitness, reward programs, and community involvement
Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
What We're Looking For
- Strong communication and listening skills.
- A professional, positive attitude.
- Ability to stay organized and meet daily goals.
- Basic computer proficiency.
- Open availability during business hours.
- Exceptional customer service skills.
- High School Diploma (Higher Education Degree preferred)
- Schedule dependability and flexibility.
- Based on workload, overtime may be required.
- Must pass background check and drug screening.
Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!
About Company
Edfinancial Services provides exceptional customer-driven student loan servicing. In addition, we have created streamlined processes and higher education services specifically designed with schools in mind - such as call center capabilities, financial aid process outsourcing, and default prevention services.Perpetual motion is our constant state. We are absolutely driven to excel on behalf of our stakeholders - borrowers, schools, businesses, and state and federal agencies. We stay ahead of the technology curve in higher education. We anticipate new trends and respond with products that improve operational efficiencies and corporate compliance.Headquartered in Knoxville, Tennessee, Edfinancial Services has satellite facilities in Jacksonville, Florida, and Little Rock, Arkansas. Since the only constant in this business is change, we're not looking back. Edfinancial Services is focused on the future. We're seeing through the eyes of our customers to sharpen our focus and align our vision with your reality. A company in motion, Edfinancial Services is moving forward, putting vision into action. Come grow with us in 2011.