Annuities, Call Centers, Customer Support/Service, Life Insurance, Maintenance Services, Microsoft Office, Multitasking, Online Chat, Simulation, Technical Support
Piper Companies is hiring a Customer Service Representative in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Customer Service Representative will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm.
Responsibilities of Customer Service Representative
- Manage all communication with clients about claims and services via phone, email, chat, and text.
- Provide quick, effective solutions to clients ensuring all requests are fully resolved.
- Clearly explain contract benefits and provide clear and helpful guidance on products and packages.
- Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes
- Provide technical support to clients navigating portal access.
Requirements for the Customer Service Representative
- Bachelor''s Degree Required
- Ability to pass call center simulation (multitasking, listening, computer use)
- Intermediate Microsoft Office skills
Compensation for the Customer Service Representative
- $20-23 Hourly Pay
- Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays
Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC
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This position opens for applications on 6/3/2026. Applications for this job will be accepted for at least 30 days from the posting date.