Inside Sales Representative/Customer Service Rep

Our client, a global manufacturer, is looking for an Inside Sales Representative/Customer Service Representative to join their Sales team in Duluth, Georgia. In this role, you'll manage and grow relationships with existing accounts, support new business development, and become the go-to person our customers rely on for products, pricing, and problem-solving. You'll gain deep product and industry knowledge while building a long-term career with a company that values innovation and originality. Experience selling into tool-related or industrial accounts is a big plus. This is a non-commission-driven sales/customer-service role. 

What You'll Do

• Manage and grow existing accounts, building sustainable relationships with key contacts through regular phone and email contact

• Negotiate prices and contract terms with clients as needed

• Follow up on open inquiries and quotations, keeping the CRM up to date

• Conduct post-sales follow-up to ensure customer satisfaction. 

• Prepare periodic reports on client needs, interests, and competitor activity

• Handle sales inquiries and quotation administration, invoicing, filing, and inventory control

• Support Live Chat coverage and participate in marketing activities such as trade shows

• Travel occasionally (a few times a year) for onsite training, trade shows, or annual inventory

What We're Looking For

• Bachelor's degree and 1-2 years of sales experience, or an equivalent combination of education and experience

• Experience with SAP, Salesforce CRM, or industrial sales is a plus

• Strong communication skills, both written and verbal, with the ability to work across all levels of an organization

• A consultative, problem-solving approach to customer needs

• Proactive, results-driven, and comfortable working independently as well as part of a team

• Intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint; comfortable learning CRM software

• Valid driver's license

• Must be able to read, write, and communicate fluently in English

About Us: Port View Resources provides outsourced recruitment for direct hires as well as providing contract labor to manufacturers and engineering firms.