Customer Service Representative

Assist customers with everyday banking needs, including: Account balances, transactions, and general inquiries. Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency.

Hours: Need availability Monday-Friday 8am-8pm with Rotating Saturdays 8a-5p

Pay: $20hr

Type: Direct Hire - Perm

Responsibilities:

• Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
• Assist customers with everyday banking needs, including:
  • Account balances, transactions, and general inquiries
  • Online and mobile banking support
  • Debit/credit card concerns (activation, disputes, fraud alerts)
  • Basic product information (checking, savings, loans, etc.)
• Accurately document all customer interactions in system records
• Resolve issues on first contact whenever possible; escalate complex situations when needed
• Identify opportunities to educate customers or recommend appropriate banking solutions
• Meet performance goals related to call quality, productivity, and customer satisfaction
• Follow all compliance, security, and privacy guidelines to protect customer information

Requirements:

• High school diploma or equivalent
• High volume call center experience
• 1+ year of customer service or call center experience
• Strong communication and active listening skills
• Ability to multitask and navigate multiple systems efficiently
• Basic computer proficiency (Microsoft Office, CRM tools, or similar)
• Banking experience preferred
• Reliable, detail-oriented, and able to work in a fast-paced

Customer Service, Call Center