Customer Service Representative

SKILLS & EXPERIENCE WE’RE LOOKING FOR

Basic Qualifications 

• Strong verbal & written communication skills
• Excellent telephone etiquette and customer service
• Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends
• Minimum of 40wpm typing speed.
• High attention to details and exceptional listening skills
• Works well under pressure
• Must have ability to adapt to change, including policies and procedures
• Must be familiar with various computer software applications
• Ability to multi-task, prioritize and stay organized.
• Ability to collaborate with local team and global clients both internally and externally

Preferred Qualifications:

• At least 2 years of experience as a Conference Operator
• Experience operating complex phone systems with software applications
• Experience with supporting Zoom meetings

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