Customer Service Representative

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Customer Service Representative

Are you a good multi-tasker who excels at diving into the details? The role of Customer Service Representative is to create detailed and accurate requests for quote, negotiate terms for RELYCO and provide pricing feedback in a timely manner.

This position calls for a detail-oriented, highly motivated professional with excellent communication skills. This role requires the ability to maintain strong relationships externally and internally, effectively communicating with our vendors, customers and within all RELYCO departments while sustaining a sense of urgency. This position will report directly to the Director of Customer Success. 

Responsibilities:

Maintain a high level of technical product knowledge

Review new business opportunities in pre-production meetings

Create and analyze specifications to make informed quoting decisions

Create RFQ's, item numbers and item descriptions to send to the appropriate vendors

Follow up, review and confirm pricing received from vendors to ensure requirements are met

Negotiate with vendors for the best pricing and delivery

Answer questions or concerns from vendors during the RFQ process

Compare vendor proposals and provide summary feedback to Sales

Assist customers ordering through the eCommerce store via calls and live chat

Manage vendor stock and custom order processing

Track order progress and provide order status updates to customers and sales until order is delivered in acceptable condition

Update orders and job folders to ensure accuracy of the item description, cost, additional charges and information that Accounting will need to invoice accurately and in a timely manner

Create shipping documentation and schedule pick-up requests for orders

Create Action Items for customer quality concerns

Requirements:

Bachelor's degree or equivalent, one to two years related experience or equivalent combination of education and experience

Strong organizational skills and ability to prioritize

Excellent written and verbal communications skills

Strong sense of urgency and ability to work in a fast-paced environment

Experience with CRM software, preferably Salesforce

Strong attention to detail and accuracy

Creative, flexible and innovative team player

Excellent customer service and interpersonal skills

Does this sound like you? Email your cover letter and resume to hr@relyco.com - Please no recruiter phone calls!

About RELYCO

We're a premier supplier of unique and innovative paper products that are designed for laser and inkjet printers. For more than 30 years, we have worked with clients across all industries and federal, state and local governments. Our products are great for thousands of uses, which enables our customers to get the most value out of their printer investment.

Since our founding, we have defined ourselves by our reliability and core values. After all, our company name, RELYCO, means "the company you can rely on."

Location

RELYCO's office is based in Dover, New Hampshire within walking distance to downtown shops and restaurants.

Benefits

Our comprehensive benefits package includes health, dental and vision insurance with an employer subsidy. We also offer a 401K plan, employer-paid group term life insurance and short/long term disability coverage in addition to Flexible Spending Account and Health Savings Account. We offer earned time (vacation / personal leave) and paid holidays.

Culture

RELYCO firmly believes in giving back to the local community through our employee-led Community Service Team. We work with schools and other local non-profit organizations to provide sponsorships, food, school supplies and gifts to underprivileged families.

We offer employees a professional working environment that includes:

Flexible work schedule (office/remote)

Complimentary coffee and tea available

Spontaneous catered breakfasts, lunches, snacks and desserts

Optional participation in monthly contests, games, potlucks and more provided by our Fun Committee

Casual attire (within provided guidelines) Relyco Sales, Inc is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual