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Customer Service Representative
Are you a good multi-tasker who excels at diving into the details? The role of Customer Service Representative is to create detailed and accurate requests for quote, negotiate terms for RELYCO and provide pricing feedback in a timely manner.
This position calls for a detail-oriented, highly motivated professional with excellent communication skills. This role requires the ability to maintain strong relationships externally and internally, effectively communicating with our vendors, customers and within all RELYCO departments while sustaining a sense of urgency. This position will report directly to the Director of Customer Success.
Responsibilities:
Maintain a high level of technical product knowledge
Review new business opportunities in pre-production meetings
Create and analyze specifications to make informed quoting decisions
Create RFQ's, item numbers and item descriptions to send to the appropriate vendors
Follow up, review and confirm pricing received from vendors to ensure requirements are met
Negotiate with vendors for the best pricing and delivery
Answer questions or concerns from vendors during the RFQ process
Compare vendor proposals and provide summary feedback to Sales
Assist customers ordering through the eCommerce store via calls and live chat
Manage vendor stock and custom order processing
Track order progress and provide order status updates to customers and sales until order is delivered in acceptable condition
Update orders and job folders to ensure accuracy of the item description, cost, additional charges and information that Accounting will need to invoice accurately and in a timely manner
Create shipping documentation and schedule pick-up requests for orders
Create Action Items for customer quality concerns
Requirements:
Bachelor's degree or equivalent, one to two years related experience or equivalent combination of education and experience
Strong organizational skills and ability to prioritize
Excellent written and verbal communications skills
Strong sense of urgency and ability to work in a fast-paced environment
Experience with CRM software, preferably Salesforce
Strong attention to detail and accuracy
Creative, flexible and innovative team player
Excellent customer service and interpersonal skills
Does this sound like you? Email your cover letter and resume to hr@relyco.com - Please no recruiter phone calls!
About RELYCO
We're a premier supplier of unique and innovative paper products that are designed for laser and inkjet printers. For more than 30 years, we have worked with clients across all industries and federal, state and local governments. Our products are great for thousands of uses, which enables our customers to get the most value out of their printer investment.
Since our founding, we have defined ourselves by our reliability and core values. After all, our company name, RELYCO, means "the company you can rely on."
Location
RELYCO's office is based in Dover, New Hampshire within walking distance to downtown shops and restaurants.
Benefits
Our comprehensive benefits package includes health, dental and vision insurance with an employer subsidy. We also offer a 401K plan, employer-paid group term life insurance and short/long term disability coverage in addition to Flexible Spending Account and Health Savings Account. We offer earned time (vacation / personal leave) and paid holidays.
Culture
RELYCO firmly believes in giving back to the local community through our employee-led Community Service Team. We work with schools and other local non-profit organizations to provide sponsorships, food, school supplies and gifts to underprivileged families.
We offer employees a professional working environment that includes:
Flexible work schedule (office/remote)
Complimentary coffee and tea available
Spontaneous catered breakfasts, lunches, snacks and desserts
Optional participation in monthly contests, games, potlucks and more provided by our Fun Committee
Casual attire (within provided guidelines) Relyco Sales, Inc is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual