Customer Service Representative/Dispatcher

Customer Service Representative/Dispatcher

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Customer Service Representative/Dispatcher

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Job Details

Career area Office

Position Type

Location 2420 Bakker Landing Avenue, Tea, SD 57064, United States

Posted Date 05/04/2026

Job ID PDX_GDOSF_56F4D17F-ECC1-407E-A74C-69027D9C404F_22090452

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2420 N. Bakker Landing Avenue, Tea, South Dakota, 57064, US

Customer Service Representative/Dispatcher

Do you love customer service? Organization and making sure a process flows? Have you've been doing that for more than a year? How about growing your skills and income at a company where your attention to detail will be appreciated?

At Glass Doctor of Sioux Falls, we don't just install glass-we deliver exceptional customer experiences from the first call to final install. As we continue to grow, we're looking for a highly organized, customer-focused CSR/Dispatcher (FT) who thrives in a fast-paced environment and plays a key role in driving revenue and daily operations.

This is a critical position that connects customers, technicians, and sales-ensuring jobs are scheduled efficiently, customers are taken care of, and opportunities are converted into revenue.

As a Customer Service Representative/Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good! We invest in our people and will make sure you have the training, tools, and process to be successful.

What You'll Do:

Dispatching & Operations

• Schedule and dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

Sales & Customer Service

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

Administrative & Support

• Order glass, parts, and materials from vendors
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

What We're Looking For

• 1-3 years of sales, dispatch or related experience
• Strong communication and customer service skills
• Proven ability to sell and close business over the phone
• Highly organized with strong multitasking ability
• Comfortable working in a fast-paced, team-driven environment
• Problem solver with attention to detail
• Tech-savvy (scheduling systems, CRM "Service Titan", basic office software)

What You Need to Succeed:

• Excel at Exceptional Customer Service: In this role, you are an experienced ISR/Dispatcher. You are delivering an exceptional high-quality customer experience. We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.
• Have an Eye for Perfection: You'll need a high level of attention to detail.
• Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.

This Job Is NOT For You If . . .

You are okay with measurements being "close enough". That won't work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

Compensation & Benefits:

• Excellent compensation $18-$22/hour (DOE) plus annual bonus based on performance.
• Health insurance, holidays, vacation days, 401K retirement, annual company retreat.
• Fun, family-owned business, an excellent place to spend your time & with the best crew!

Apply online or stop in to visit our location & showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out a job application. EOE

If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?

APPLY TODAY!

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At Glass Doctor, our franchise owners have been preferred employers for more than 60 years because they put a strong emphasis on our people. They provide team members with a fun, rewarding work experience, career growth and advancement opportunities, and a company they can proudly represent

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• All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Glass Doctor franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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I acknowledge that each independent Glass Doctor franchise hires and determines the terms and conditions of employment for its employees. Employment benefits, compensation and employment practices vary by location. Franchisor, its parents, and its affiliates do not exercise or retain control to : (1) hire, fire or modify the employment condition of franchisee''s employees; (2) supervise and direct franchisee''s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Glass Doctor is NOT the hiring entity for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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