Call Volume, Communication Skills, Concrete, Customer Relations, Customer Support/Service, Document Management, High School Diploma, Loading/Unloading, Logistics, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Order Management, Order Processing, Organizational Skills, Performance Metrics, Process Improvement, Sales Administration, Shipping Documents, Telephone Skills, United States Department of Energy (DOE)
Customer Service Representative / Dispatcher
$18.00 – $21.00/hr DOE
M – F, Day Shift (Flexible Hours) Occasional Saturdays & Overtime as Needed
A local ready-mix and distribution company in the Orange City, IA area is seeking a motivated Customer Service Representative / Dispatcher to join their team! This is a great opportunity for someone who thrives in a fast-paced environment, enjoys customer interaction, and can juggle logistics, scheduling, and communication with professionalism.
Responsibilities:
- Provide excellent customer service via phone, email, and in person
- Build and maintain strong relationships with customers and internal teams
- Support and promote a positive safety culture
- Answer incoming calls, take and modify customer orders
- Efficiently schedule and space orders to optimize truck usage
- Adjust daily delivery schedules based on customer needs and real-time changes
- Handle a high volume of calls professionally
- Inform customers about value-added products and services
- Utilize driver feedback to improve customer service
- Collaborate with Sales and Admin teams for accurate project and order management
- Track and document Key Performance Indicators (KPIs) daily
- Assign trucks to loading/unloading areas and manage shipping documents
- Verify shipments and follow up with customers
- Complete call logs, reports, and handle C.O.D. orders
- Perform other duties as assigned
Requirements:
- High School Diploma or GED required; Associate’s degree preferred
- 1+ year of dispatch/logistics experience
- Local geographic knowledge of the Orange City, IA area for routing and scheduling
- Client Services certifications a plus
- Strong organizational and communication skills
- Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Basic math skills including fractions and decimals
- Ability to read and provide accurate driving and site directions
What you’ll get:
- Starting Pay: $18.00 – $21.00/hr DOE Weekly pay every Friday
- Direct Deposit and/or Paycards Available
- Paid Holidays & PTO (Based on accrued hour requirements)
- Medical Coverage – Access to affordable and comprehensive group medical coverage
Apply online, call, or stop by today! Our services are FREE to candidates!
327 9th Street – Sheldon, IA | 712-324-2425