The Customer Service Representative responds to telephone calls from citizens contesting parking tickets, wanting to schedule appointments, seeking information, or paying for their tickets.
Essential Duties and Responsibilities
- Receive incoming telephone calls and assist citizens in resolving issues
- Process dispositions from pretrial conferences/hearings
- Issue refunds and document refund requests
- Maintain required necessary documents
- Work in a productive, safe, and cooperative manner in accordance with all company policies and procedures
- Promote and maintain a positive work environment
- Conduct other duties and special projects as assigned
Experience/Qualifications/Skills
- Excellent verbal and interpersonal communication skills
- Strong analytical problem-solving skills
- Excellent attention to detail and accuracy
- Intermediate level PC skills – working knowledge of Microsoft Word, Excel, and Outlook
- Ability to work with minimal direct supervision
- Ability to multitask
- The representative must maintain proficiency in all divisional procedures.
Education
High school diploma or equivalent