| Location | De Soto, TX |
Answer inbound calls, emails, and inquiries from customers and vendors in a timely, professional manner in both English and Spanish
Process storage requests, inventory orders, and retrieval scheduling
Maintain accurate records of customer accounts, inventory transactions, and service logs
Coordinate with warehouse staff to confirm product availability, intake, and release of solar panels and cotton inventory
Communicate special handling requirements for climate-controlled storage items
Resolve customer concerns or complaints, escalating when necessary
Assist with data entry, filing, and general administrative tasks
Requirements:
High school diploma or GED required; associate degree a plus
Bilingual in English and Spanish required (read, write, and speak fluently)
12 years of customer service or administrative experience preferred
Strong communication skills, both verbal and written, in both languages
Comfortable working in a warehouse office environment
Basic computer proficiency (email, spreadsheets, data entry)
Organized, detail-oriented, and dependable
Ability to multitask in a fast-paced setting