Highlights
Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters. Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
Numbers & Facts
| Location | Des Moines |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $18–$19 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
Description
Note:
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The position is Onsite (No Remote work).
Position Details:
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Position: Fraud & Claims Operations Representative 2 (Customer Service Representative)
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Industry: Banking/Financial Services
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Job duration: 6 months (Possible Extension/Conversion)
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Location: Des Moines, IA 50309 (On-site - No Remote work)
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Schedule: Monday–Friday (8 AM - 5 PM / 9 AM - 6 PM Central Time)
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Pay Range: $18-19/hour
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Tentative Start Date: 09/21/2026
Day-to-Day Responsibilities:
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This role will handle incoming calls.
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Handle incoming calls and investigate potentially fraudulent activity.
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Recommend process and tool improvements that increase the efficiency of fraud and claims operations.
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Prioritize work independently and provide day-to-day leadership and mentorship to the Fraud & Claims team.
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Identify and submit customer complaints when applicable.
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Provide guidance and subject matter expertise to less experienced staff on complex fraud and claims matters.
Required Skills:
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Call Center/Contact Center/Customer Service Experience.
Nice to Have Skills:
- Bilingual - English and Spanish.
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Fraud and claims operations experience.
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Proficiency with MS Office applications, including Excel and Outlook.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
